Instructions, Training Programs, & Guides

IT Services Self-Help Tutorials

Most of the tutorials listed below are printable.

Anti-spam
Using the SonicWall Anti-Spam Utility: Managing the E-mail Junkbox (PDF)


BlackBoard
Copying Course Materials (PDF)
Making a Course Available (PDF)
Adding News Feeds to a Course Site (PDF)
Enrolling Users to a Blackboard Course (PDF)
Displaying a List of Currently Enrolled Students (PDF)
Removing Enrolled Students from a Course (PDF)
Quickstart Guide (PDF)
Grade Center Quickstart Guide (PDF)
Retrieving Digital Dropbox Files (PDF)

Instructional Videos for Faculty
Changing the Menu Appearance
Updating the Course Menu
Deleting a Course Menu Item
Copying Course Materials
Making a Course Available
Displaying a List of Currently Enrolled Students
Removing Enrolled Students from a Course
Change My Courses' Display

Additional Resources: Video Tutorials for Faculty
An online video training resource for Blackboard version 9
Central Washington University
Seton Hall University


E-mail
Exchange Setup
Entourage (PDF)
Mac Mail (PDF)
Outlook (PDF)

IMAP Setup
Entourage (PDF)
Mac Mail (PDF)
Outlook (PDF)
Outlook Express (PDF)


FireFTP Software to Transfer Files to people.hws.edu
Installing and Using FireFTP (PDF)


Large File Transfer
Using the Accellion Courier File Transfer System (PDF)


Microsoft Office Online Training from Microsoft
Office 2007 (Windows)
Office 2008 (Mac)


Microsoft Office Version File Compatibility
Verifying the Office Version Installed (PDF)


Installing the Compatibility Pack
Office 2003 Windows (PDF)
Office 2004 Macintosh (PDF)

Related links:
Software Updates (PDF)
Compatibility Pack for Office 2007
Office for Mac 11.5.0 Update
Open XML Converter for Mac


Saving to the Previous Version
Office 2007 Windows (PDF)
Office 2008 Macintosh (PDF)


Network Connections
Connecting to the Local Area Network
Windows XP (PDF)
Macintosh OS 10.4 (PDF)
Macintosh OS 10.5 (PDF)
Windows Vista (PDF)

Mapping Network Drives (M, N, and I)
Windows XP (PDF)
Macintosh OS X (PDF)
Windows Vista (PDF)


Creating Shortcuts to Network Drives
Windows XP (PDF)
Macintosh OS X (PDF)
Windows Vista (PDF)


Network Printing from a Personal Computer
Using a Network Printer on a Personal Computer (PDF)


Password Management
Enrolling in Password Station (PDF)


Remote Access
HWS Virtual Private Network Configuration and Setup
Web-based or Client Installation (PDF)


Security
Scanning for Viruses
Windows XP/Vista (NOD32) (PDF)
Macintosh OS X (Sophos) (PDF)

Installing Security and Software Updates
Windows XP (PDF)
Macintosh OS X (PDF)
Windows Vista (PDF)


Telephone/Voicemail
Telephone and Voicemail Tips (PDF)
Campus Telephone Service (PDF)
Voicemail (PDF)


Wireless Access
Connecting to HWSWireless
Windows XP (PDF)
Macintosh OS 10.4 (PDF)
Macintosh OS 10.5 (PDF)
Windows Vista (PDF)

Connecting to HWS Guest Wireless on Campus
Windows XP (PDF)
Macintosh OS X (PDF)
Windows Vista (PDF)


Additionally, Atomic Learning is an online resource that provides short video tutorials for frequently used software applications. Faculty, staff and students interested in software training and tutorials can request an account in Atomic Learning by contacting the Help Desk via e-mail at helpdesk@hws.edu or by calling ext. 4357.