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POSITION DESCRIPTION

Job Title: HWS Connect Student Caller

 

Semester/Year
Fall 2013
Total Positions Available
35
Job Location
HWS Connect Call Center - Sherrill Hall
Supervisor
Kristi Augenblick, Assistant Director of the Annual Fund
Payrate
$7.65 per hour
Start Date
September 9, 2013
End Date
May 6, 2014
Hours Per Week
6 hours per week. Shifts available Sunday-Thursday from 6 -9 pm as well as Sunday afternoons from 2 - 5 pm.

Responsibilities:

A student caller is responsible for assisting Hobart & William Smith Colleges in reaching it's philanthropic goals by helping to communicate the value of the Colleges' mission to it's broad base of alumni, alumnae, parents and friends. It is our objective to fundraise for the Colleges professionally at all times. This means, among other things, handling each call with tact, courtesy and sensitivity. It is the responsibility of the entire staff to work together to create the best possible environment for moving towards our goals. Callers will carefully solicit contributions to Hobart & William Smith Colleges by stressing to our alums and parents the significance of their gifts in keeping the Colleges academic quality high. Callers will establish a positive relationship with the constituents with whom they speak and respond to questions and/or problems raised by alums and parents. Callers must meet personal goals set forth by HWS Connect Staff Manager. Callers will be required to work a minimum of two sessoins a week and are responsible for finding replacements (from a list of qualified callers) if unable to work a scheduled shift. All student fundraisers must attend all necessary training sessions before they begin calling. Student fundraisers will be paid for their training sessions at their base hourly rate.

Special Skills Needed:

A clear and pleasant speaking voice; reliability (both attendance and consistency of performance); ability to work well with others; ability to convey enthusiasm for the Colleges in a positive and mature manner; willingness and ability to follow instructions; attention to detail; easily motivated/self-motivator, comfortable asking people for money in a professional yet personable way; availability to work assigned shifts as chosen by you and determined by the Annual Giving staff each semester.

 

APPLICATION INSTRUCTIONS:

Step 1:

Please email Kristi Augneblick to obtain an application at augenblick@hws.edu. A phone interview and in-office interview are required. Once hired, two training sessions plus observation hours are required. Students will be paid for these sessions.

Step 2:

Students must be authorized to work any job on campus by completing the Form I-9 and tax withholding forms. Please contact Human Resources at ext. 3312 or by email jhughes@hws.edu to ensure that your forms are complete.

 

Hobart and William Smith Colleges are committed to attracting and supporting faculty and staff that fully represent the racial, ethnic, and cultural diversity of the nation and actively seek applications from under-represented groups. The Colleges do not discriminate on the basis of race, color, religion, sex, marital status, national origin, age, disability, veteran's status, sexual orientation, gender identity and expression or any other protected status.