HWSOneCard

My OneCard

Getting Started

OneCard

Contact

Card not working, lost or broken
Monday-Friday 8:30 a.m. - 5 p.m.: OneCard Office, 2nd floor, Scandling Center
After hours: Campus Safety Office

Housing and meal plan questions
Residential Education, ext. 3880

General information, requests, issues
OneCard Office, ext. 4971

Your OneCard is your official Colleges ID and is used across campus: getting into your residence hall, working out at the gym, and attending campus events are all made easy with this multi-purpose card.

Key Uses
Eligibility
Students

You are eligible for a OneCard once you are registered for class. New first-year or transfer students obtain their OneCards at Orientation. All others may obtain their OneCards at the Office of Student Activities during regular business hours. Your OneCard is valid while you are a registered student. All registered students must have a OneCard and carry it with them at all times.

Your OneCard is non-transferable: it can ONLY be used by the person named on the card.

Faculty and Staff

You are eligible for a OneCard while you are employed at Hobart and William Smith.

If you need a new OneCard ID card, please go to the Office of Student Activities.

Card Fees

A $25 fee will be charged to replace your OneCard.

A $25 fee will be charged to replace a lost or unreturned temporary ID card.

Reporting a Lost Card

If you have lost your OneCard (or you feel it has been stolen), you must report it as soon as possible. You are responsible for all activity on your card until it is deactivated.

If you have lost your OneCard over the weekend, report the loss to Campus Safety. Dining Services staff members can assist you in making food purchases until Monday when you can replace your card.

Deactivating a Lost Card

Report a lost card by one of the following:

  • In Person: You may stop by the Office of Student Activities during business hours to report a lost or stolen card and a new card may be issued right away.
  • By Phone: You may call the Office of Student Activities during business hours, or Campus Safety after hours. Your card will be deactivated while you are on the phone.
  • In your OneCard Portal: Go to https://myonecard.hws.edu and log in; under My Credentials > Report Lost Card.

Reactivating a Reported Lost Card

Should you find your lost card or have it found and returned to you, if you have not had a new card issued to you, you may bring it in person to the Office of Student Activities or Campus Safety for reactivation.

If you have had a new card issued and you find your old card, destroy the old card and just use the new one.

You may reactivate your card in your OneCard Portal also: Go to https://myonecard.hws.edu and log in; under My Credentials > Report Found Card.

Frequently Asked Questions and Answers
Do faculty and staff need the newly branded OneCard in order to use this program?

Technically, no. The new ID card (called the OneCard) is mainly meant to be used at locations where card access has been installed (e.g. residence halls).

Where do I go if I want to replace my old ID with a new OneCard?

Faculty and staff who have not received a new OneCard can always go to the OneCard Office, on the second floor of Scandling Center, and request to have a new card printed. If you would like, they will even take a new photo for you.

Policies and Responsibility

Where do I go when...?

I need a replacement card/card is damaged/card is lost and it's during office hours

Go to the OneCard Office, 2nd floor Scandling, or call ext. 4971 for assistance.

The OneCard Office is closed during office hours

Go to Student Engagement, 2nd floor, Scandling, for assistance.

I need a replacement card/card is damaged/card is lost and it's after office hours

Go to Campus Safety for assistance.

I have no meal plan

Contact Residential Education at ext. 3880.

I need to change my meal plan

To change your plan, use the myHousing link.

I need a room key/having room issues

Go to Student Engagement, 2nd floor, Scandling, for assistance.

I need a door opened

Go to Campus Safety for assistance.

A door is not working/card reader is damaged

Report the door or card reader to Buildings and Grounds at ext. 3660.

No OneCard account is found for me

Contact the Office of Student Activities, at ext. 3649.

I have other account questions

Contact the OneCard Office by e-mail or at ext. 4971.